{"id":294,"date":"2017-06-21T04:59:50","date_gmt":"2017-06-21T04:59:50","guid":{"rendered":"http:\/\/smartdata.tonytemplates.com\/cleaning-service\/?page_id=294"},"modified":"2023-05-31T14:43:50","modified_gmt":"2023-05-31T14:43:50","slug":"faqs","status":"publish","type":"page","link":"http:\/\/cleaningagencyistria.hr\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n

Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear all the time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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General Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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How can i get a quote?<\/h4><\/i><\/div>\n\t

Simply visit the signup flow to request an offer and as you provide information about your house and schedule, your quote will dynamically adjust.<\/p>\n<\/div>\n<\/div>\n

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Do I have to pay for the service in advance?<\/h4><\/i><\/div>\n\t

No, you do not pay for the service in advance. After the cleaning job is completed, an invoice is issued for you to pay. In exceptional situations due to the specifics of the job (the client wants specific detergents, contractual cleaning, etc.), full or partial payment is made in advance.<\/p>\n<\/div>\n<\/div>\n

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Does someone have to visit my house before I can book a cleaning?<\/h4><\/i><\/div>\n\t

Absolutely not! You can fill out the inquiry form, which takes about 60 seconds, and according to the given description of the object and the type of work needed to be done, and a tentative offer is issued. Upon arrival of the scheduled appointment, an inspection of the facility can be carried out and the exact financial amount for the requested services can be given.<\/p>\n<\/div>\n<\/div>\n

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Are cleaning supplies included?<\/h4><\/i><\/div>\n\t

Yes. You have absolutely nothing to worry about. When evaluating and scheduling a cleaning all detergents and materials for cleaning are included. In special case when you want to use your detergents (although we do not prefer this), it is necessary to mention that you need to have all material at the scheduled appointment. In this case, the price of the service is adjusted.<\/p>\n<\/div>\n<\/div>\n

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What if I'm not happy with cleaning?<\/h4><\/i><\/div>\n\t

Honestly, this has not happened to us so far, but if you are the first unsatisfied client, please contact us immediately and we will reclean the space or surface that you are not satisfied with.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>

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Scheduling Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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CAN I GET A SAME-DAY BOOKING?<\/h4><\/i><\/div>\n\t

And yes and no! We cannot guarantee that we will be able to perform the cleaning service on the same day of the inquiry. We have a schedule that we must stick to for the satisfaction of all clients. Of course, you can always contact us and check.<\/p>\n<\/div>\n<\/div>\n

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DO I HAVE TO BE HOME FOR MY CLEANING?<\/h4><\/i><\/div>\n\t

It completely depends on you. From our side, discretion and trust are guaranteed. When booking an appointment, it is necessary to emphasize if you will not be present in order to arrange the possibility of entering the premises.<\/p>\n<\/div>\n<\/div>\n

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Do you arrive on time?<\/h4><\/i><\/div>\n\t

Yes, always when it is possible. Unfortunately, unpredictable obstacles such as heavy traffic or storms can always happen, but we always try to be accurate. If we see that we will be late for the appointment, we will definitely contact you on time.<\/p>\n<\/div>\n<\/div>\n

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WHEN AM I CHARGED FOR THE SERVICE?<\/h4><\/i><\/div>\n\t

Payment for the service is made after the completion of the service. A transfer payment invoice is issued and billing is done according to the service performed, unless otherwise agreed, eg hourly work.<\/p>\n<\/div>\n<\/div>\n

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ARE THERE NAY COMMITMENTS OF CONTRACTS?<\/h4><\/i><\/div>\n\t

No, unless you are a contract user. For non-contractual users, there are no obligations, except for moral ones, to report on time if they cancel the scheduled service or if it is necessary to postpone the appointment.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>

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Cleaning Questions<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n
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WHAT'S INCLUDED IN A STANDARD CLEANING?<\/h4><\/i><\/div>\n\t

Hmm, a very complex question. Depending on the service you requested. In residential and commercial spaces, all floor surfaces, shelves, tables, work surfaces are cleaned, and in common areas such as staircases, steps and handrails are cleaned. When requesting a service, we agree on what you need and issue an offer accordingly.<\/p>\n<\/div>\n<\/div>\n

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DO YOU PROVIDE THE SUPPLIES?<\/h4><\/i><\/div>\n\t

Yes, cleaning supplies are included by default.<\/p>\n<\/div>\n<\/div>\n

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WHAT SERVICES DO YOU OFFER?<\/h4><\/i><\/div>\n\t

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by clicking on the \u201cServices\u201d button.<\/p>\n<\/div>\n<\/div>\n

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HOW MANY CLEANERS DO YOU SEND?<\/h4><\/i><\/div>\n\t

Normally, only one employee is sent to your premises, but that depends on the type and level of demands of the job.<\/p>\n<\/div>\n<\/div>\n

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How long does cleaning take?<\/h4><\/i><\/div>\n\t

Depending on the type of service, the current level of hygiene and the size of the facility. A complete cleaning of a medium-sized apartment takes about 2 hours. After visiting your home and evaluating the premises, we can give an approximate time.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"\u010cesto postavljena pitanja Mnogi kllijenti imaju specifi\u010dna pitanja o na\u0161im uslugama. Ovdje su postavljena pitanja koje \u010dujemo svakodnevno. Op\u0107enita pitanja Kako mogu zakazati \u010di\u0161\u010denje? Jednostavno, otvorite polje “ZATRA\u017dI PONUDU” i ispunite polja sa \u0161to vi\u0161e informacija i detalja kako bi mogli izraditi \u0161to precizniju ponudu. Nakon slanja upita, u kratkom vremenu javit \u0107emo Vam se [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-294","page","type-page","status-publish","hentry"],"yoast_head":"\nFaqs - Cleaning Agency Istria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/cleaningagencyistria.hr\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs - Cleaning Agency Istria\" \/>\n<meta property=\"og:url\" content=\"http:\/\/cleaningagencyistria.hr\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Cleaning Agency Istria\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-31T14:43:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cleaningagencyistria.hr\/faqs\/\",\"url\":\"https:\/\/cleaningagencyistria.hr\/faqs\/\",\"name\":\"Faqs - 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